Before you ask for a refund

If you have purchased the Service and you are experiencing a technical issue with our platform we’ll be happy first to help you troubleshoot your problem.

Asking for refund

We understand that sometimes there are glitches, nothing is perfect, and that may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect to provide you with a refund:

• There is a problem when creating virtual tours, rooms, maps, POI's. In this case we will need one or more screenshots which will allow us to identify the failure. If the failure resides with our application, you'll be refunded without any questions whatsoever.
• You can't login to your account.
• You can't export your virtual tour.
• You can't download your virtual tour.
• You can't add icons, sounds or songs to your virtual tour. Exception: the use of unlicensed items.
• You can't publish and share your virtual tour.
• You can't preview your virtual tour.
• You can't add media to your account.
• You can't use the Editor UI.
• You can't add your own logo to virtual tour.
• You can't create a 360° video.
• You can't create a video project.

Resolving disputes - There are no such thing as "Disputes"

If we do not provide the service you paid for, you are immediately refunded. Plain and simple.

However there are several circumstances which can lead us not to provide refunds. See below.

• You have lost your internet connection and your work creation has not been saved. We encourage to ALWAYS, and once you made modifications to your work, to save it! Even if something goes wrong, the project will still be saved on the server and you can later work on it.
• You are using unlicensed material: icons, images, sounds and songs! DO NOT use until you are licensed to (except the case you're using free items)!
• You are trying to break the paid plan quota.
• You are not enough experienced to use our application / platform. Even so, this case should be very very rare! Once you landed on our platform, we assume you know what Virtual Tours mean and how they are produced.
• WE have an external issue which is not our fault - example, the server is down due to a technical issue. Even if we do provide the service, we have no influence on the server provider. However, we can discuss and get an agreement.

Please use our online form regarding refunds: VTW Refund Form